One in three calls to Agile rings out.
We answer all of them.
Cross Ocean Ally voice AI agents pick up on the first ring at every Agile center, 24/7. They book, route, filter and text, so "Easier access" is true on every call.
Call the agent live(866) 612-1932"Agile Occ Med, how can I help?"
Answered in 0.4s
What your phone data says
The front door is ringing out
Pulled from Agile's own GoTo Connect report and business case. These calls are new injuries, employer referrals and adjusters. They are revenue, not routine traffic.
0
Inbound calls in a month
0
Calls missed
0.0%
Miss rate vs. 80% standard
0
Phone lines across 43 sites
Answer rate, by the numbers
Only King City meets the 80% standard at real volume. Oakland answers 27%. The ten worst sites account for 42% of all missed calls, and many skew Spanish-speaking.
Over Sep 27 to Oct 27, 2026, Agile's lines logged 523,550 call legs. Santa Maria's front desk phones alone took over 14,600 inbound calls.
What our agents do
Four things, done perfectly
Live simulator
Watch it take Agile's real calls
Pick a call type from your actual call mix. The agent talks, captures the details, and resolves or hands off.
Live call
Injured worker, Santa Maria
Captured automatically
- Caller
- Marco R. (verified DOB)
- Intent
- Reschedule follow-up
- Clinic
- Santa Maria
- New slot
- Mon 4:15 PM
Resolved end to end. Zero staff time. SMS confirmation sent.
Your economics
Move the sliders. Watch the value.
Staffing up to 100% answer would cost $527K to $703K a month. AI agents get you there for less than today.
Defaults come from Agile's own business case: 87,859 calls, 65.3% answered, 60% containment target, $6 to $8 per call.
Answer rate
~100%
up from 65.3%
Missed calls recovered
30,487
every month
Staff calls freed
22,228
per month
Annual value
$1.87M
$156K per month
Built for you
Any workflow. Anything you want.
Gather information, update systems, send forms, follow up. Build the agent around how Agile already works.
Tap a step to add it to the workflow.
Your custom agent
Safe by design
Your risk controls, built in
Adjusters escalate, they don't complain. So every guardrail from your business case ships on day one.
Reads verified data only
Never infers a work status. Released results or a human, nothing else. Restricted results always transfer.
Named-account bypass
Anchor employers and adjusters go straight to their people. Adjuster calls warm-transfer until accuracy is proven.
Honest containment
A call only counts if the caller got what they needed, checked against 48-hour repeat calls. No vanity metrics.
Transparent and compliant
Identifies as a virtual assistant, offers a human anytime, and delivers California recording notice on every call.
The pilot
Live in weeks, not quarters
Your phone systems are standardized and phone trees finish in October. We are the next layer on that stack.
Week 1
Pilot launch: rescheduling
Calendar integration only. Bilingual from day one. Call-driver tagging starts immediately.
Week 2 to 4
Learn the real call mix
AI classification closes the unknown call-driver gap and hardens containment targets within 30 days.
Month 2
Employer work status
Goes live once the verified results feed and release rules pass testing.
Month 3+
Scale across 43 sites
Against pre-agreed scale criteria: containment by workflow, repeat-call rate, zero AI-caused escalations.
Never miss another call.
Let's pick one pilot site and prove the answer rate in 30 days.
Prepared by Cross Ocean Ally for Agile Occupational Medicine. Figures from Agile's MTD phone data and AI Virtual Attendant business case v7. Containment and cost per call are planning assumptions.